Prior to the introduction of MyBenefits, social assistance clients had to physically meet with their caseworkers to report changes to their personal file such as an address change, income reporting, or to request their payment history. This was not efficient for both the client and caseworker economically and timewise.
For the first time in the ministry, an agile team was put together to build a responsive web site for clients to complete a number of key high-volume activities online. In 7 months, our team released a product that garnished attention from all levels of the government.
Client feedback was crucial throughout key phases of the project so I ran usability tests with clients across Ontario to analyze the success rate of tasks and to gather feedback on their overall experience.
I created an online design guide to capture each component used and the accessibility requirements.
The interactive prototype can be found here https://o6h8k8.axshare.com